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Privacy Policy

Last update : 05/03/2025

1. Introduction

This Privacy Policy describes how Karborea
(hereinafter "we", "us" or "our") collects, uses and protects your personal data when you visit our site.
https://karborea.com/en (hereinafter the "Site")
or that you use our services.

By accessing our Site, you accept the practices described in this Policy.
If you do not agree with any of the terms, please do not use our Site or services.

2. Company details

Karborea
Address:

3246 Visitation
Saint-Ambroise-de-Kildare
Quebec, J0K 1C0

Telephone: 514-532-1530
E-mail: info@karborea.com

3. Collected data

3.1 Information you provide voluntarily

  • Contact or registration forms name, e-mail address, telephone number, etc.
  • Comments or testimonials : text content and contact information where applicable.

3.2 Information collected automatically

  • Navigation data IP address, browser type, pages visited, length of visit, etc.
  • Cookies and similar technologies session identifiers, language preferences, etc.

4. Use of your data

We use the information collected for :

  • Providing and improving our services : process your requests, manage your registrations, optimize the user experience.
  • Communicating with you To answer your questions and send you information about our offers.
  • Analyze and understand your audience to evaluate the Site's performance and detect any technical or security problems.
  • Meeting our legal obligations We are committed to: complying with all applicable laws and regulations.

5. Cookies and tracking technologies

A cookie is a small text file placed on your device to analyze your browsing experience or remember your preferences.
We may use different types of cookies:

  • Essential cookies necessary for the operation of the Site.
  • Analytical cookies to measure the audience and understand the use of the Site (e.g. Google Analytics).
  • Functional cookies to remember your preferences (language, location, etc.).
  • Advertising cookies (if applicable): to offer targeted content and ads.

You can set your browser to refuse cookies or to alert you to their presence.
Please note, however, that some of the Site's functions may be limited if you block certain cookies.

6. Sharing your data

We do not sell or rent your data to third parties. However, we may share certain information:

  • With our service providers hosting, emailing services, analysis tools, etc,
    only to the extent necessary to perform their services.
  • For legal reasons if required by law or to protect our legitimate rights and interests.
  • As part of a merger or acquisition : subject to the purchaser's undertaking to respect
    the confidentiality of your data.

7. Shelf life

We retain your personal data for as long as is necessary for the purposes described above.
in this Policy or to comply with our legal obligations. Beyond that, we delete or anonymize it.

8. Data security

We implement technical and organizational security measures to protect your information.
against unauthorized access, disclosure, alteration or destruction. However, no system is infallible,
we cannot guarantee absolute safety. Nevertheless, we do our utmost to implement serious means
to ensure the protection of your data.

9. Your rights

Depending on the laws in force (e.g. RGPD for EU residents), you may:

  • Access your personal data and request a copy.
  • Rectify your data if it is inaccurate or incomplete.
  • Delete your data (right to be forgotten), subject to certain legal restrictions.
  • Limit or object to the processing of your data in certain circumstances.
  • Withdraw your consent at any time if the processing is based on this consent.

To exercise any of these rights, please contact us using the details given in section 2.

10. Links to third-party sites

Our Site may contain links to sites managed by third parties.
We are not responsible for their privacy practices.
We invite you to consult their own privacy policies.

11. Changes to the Policy

We reserve the right to modify this Privacy Policy at any time.
Changes will be effective as soon as they are published on this page.
We therefore encourage you to consult it regularly for any updates.

12. Contact us

If you have any questions, concerns or requests regarding this Privacy Policy,
please contact us at

Karborea
Address:

3246 Visitation
Saint-Ambroise-de-Kildare
Quebec, J0K 1C0

Telephone: 514-532-1530
E-mail: info@karborea.com


Note: this Privacy Policy is provided for informational purposes only and does not replace professional legal advice.
Make sure it complies with the legislation applicable to your sector and geographical area.

Conditions d’utilisation des SMS et conformité – Karborea

1. Description du programme

Notre programme d’envoi de messages SMS vous transmet des confirmations et rappels liés à vos rendez-vous, ainsi que des communications de suivi avec Karborea. Vous recevrez ces messages uniquement si vous avez explicitement donné votre consentement via nos formulaires en ligne, en cochant la case dédiée.
Les messages peuvent inclure : confirmations de rendez-vous, rappels, mises à jour (ex. configuration ou livraison de votre maison Karborea), ainsi que communications de support client.

2. Instructions d’annulation

Vous pouvez annuler le service SMS en tout temps en envoyant le mot « STOP » au numéro qui vous a écrit. Vous recevrez alors un message de confirmation, et aucun autre SMS ne vous sera transmis. Pour vous réinscrire, il suffira de refaire la même démarche qu’à l’origine.

3. Support

Si vous rencontrez un problème, répondez au SMS avec le mot-clé « AIDE » ou contactez-nous directement par courriel à info@karborea.com ou par téléphone au 1-833-979-0279 (heures d’ouverture).

4. Responsabilité des transporteurs

Les opérateurs téléphoniques ne sont pas responsables des retards ou de la non-livraison des messages.

5. Frais de messages

Des frais standards de messagerie et de données peuvent s’appliquer selon votre fournisseur. La fréquence des messages varie selon vos interactions avec Karborea (réservations, mises à jour, suivi de projet).

6. Fournisseurs pris en charge

Notre service SMS fonctionne avec tous les grands opérateurs canadiens et américains.

7. Restriction d’âge

Vous devez avoir 18 ans ou plus pour utiliser ce service.

8. Politique de confidentialité

Pour toute question relative à la protection de vos données, veuillez consulter notre Politique de confidentialité disponible sur karborea.com/privacy-policy.

Nous respectons toutes les lois et réglementations applicables, incluant la Loi canadienne anti-pourriel (LCAP) et les lignes directrices du CTIA pour les communications SMS.

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